Class Cancellation Policy
To ensure that everyone has ample opportunity to get into classes we do have a cancellation policy in effect. For morning classes we ask that you cancel 12 hours prior and for evening classes 8 hours prior to class.
If you cancel outside of these time periods passholders and dropins will forfeit the pass and unlimited memberships will be charged a $15 fee.
Sock/Shoe Policy
For all downstairs fitness classes we require clean indoor shoes to be worn. Upstairs in pilates classes we require socks. While we do not require grip socks we do recommend them and have them for sale in studio as well.
Cell Phone Policy
To ensure that everyone has an enjoyable experience in class and to minimize distractions we do have a no cell phones in class policy. We ask that you leave cellphones in the change room for the duration of class.
Late Policy
For new members attending their first class we ask that you arrive 15 minutes early to sign a waiver and do a studio tour. After your first class we ask that you arrive minimum 5 minutes ahead and are in studio and read by class start time. Those late may not be permitted into class.
Membership Freeze Policy
For memberships we allow you to freeze for a minimum of one week to a maximum of three months. Once freeze is activated you will be unable to use your pass and payment will be frozen. We require minimum two weeks notice to freeze a membership.
Gossip Policy
We have a zero tolerance policy for gossip within the studio about other members or coaches. For any issues or feedback please reach out to the owners Kara and Joanna at info@raisethebarsp.ca